FAQs for Cubtale Baby App

Hey There!

 

Below we attempt to answer some of the frequently asked questions. If you cannot find the answer you are looking for, please email us at info@cubtale.com and we will get back to you as soon as possible.

How can I change the units of my tracker? i.e. imperial (oz, lbs) to metrics (ml, kg)

Click profile icon in your cubs page, and scroll to the bottom of the profile settings page. You can switch from imperial to metrics, and all units across your trackers will change to your preferred unit type.

 

How can I add another caregiver?

To add another caregiver, you should ask the person that you'd like to add to download the app and send you their Co-Host Code. The Co-Host code can be found at the right corner of your bottom tab "More" under "Co-Host Code"

Once you receive the Co-Host Code, select the profile you'd like the Co-Host to be added to and Add a New Co-Host. At this point, you will be asked to enter the Co-Host Code. Once entered, your Co-Host will be able to view, edit and delete all entries.

Please note that only primary account owners can add Co-Hosts. If you do not see the "Add A New Co-Host" icon this will mean that you are not the primary account owner, and that you'll need to contact the person who first created the profile.

How can I send a report to my doctor?

We recommend keeping your Cubtale App accurate so that you can generate your doctor's report as you need. Your report will include, your summarized routine care data, growth metrics based on WHO guidelines, vaccinations and milestones.

Your reports can be found under Journals > Doctor's Report

I'd like to download my logs?

You can download your logs by going to Journals > All Log Data. All logs will be exported in .csv formats.

How can I delete my profile?

If you'd like to delete your profile, you can go to your profile settings page and scroll to the bottom to delete your profile. You have an option to either delete the profile and all its records, or to simply hide the profile and keep the records.

How can I delete my account?

You can delete your account by going to the icon at the right corner of your bottom tab "More" and go to account. You can choose to deactivate your account from here.

How can I turn on notifications? 

(iOS) You can go to your phone's settings, choose Cubtale App, go to “Notifications” and “Allow Notifications”