FAQs for Cubtale Baby App

Hey There!

 

Below are some frequently asked questions. If you cannot find the answer you are looking for, please email us at info@cubtale.com and we will get back to you as soon as possible.

iOS & Android
Long press on one of your Cubs in the Cubs screen, then hold and drag the one you want to relocate. It’s position will change. Once your satisfied with the new order, you can click on “Done” button at the top right corner and the new order will be saved. 

     

 

The person you want to add should:

1) Download Cubtale mobile App and open it. They will see the “Hi! Let’s get you started” screen. Here they should click on “Join existing family”. It will show their caregiver code. They should share or copy it, and send it to you.

   

Once you receive their code you as a primary account owner should:

2) Open your Cubtale app and go to the Profile (you want to add the secondary account to) > go to the Cubs icon > Tap on the Family > choose Add Family > select the Relationship with the baby and the person you want to add as secondary account owner > Enter or paste their code into the Caregiver Code Box > tap on Invite

      

 

Once the owner of the secondary account closes and reopens the app, they can access to the account you shared with them and become secondary account owner. You can see other account owner’s name on family page.

If they created another profile previously, the new profile will be added next to the other one automatically.

Please note that only primary account owners can add Caregivers. If you do not see the "Add Family" button this will mean that you are not the primary account owner, and that you'll need to contact the person who first created the profile.

Click profile icon in your cubs page, and scroll to the bottom of the profile settings page. You can switch from imperial to metrics, and all units across your trackers will change to your preferred unit type.

 

Yes! You can change units of amount trackers like Bottle, Height, Weight, Pump and Temperature. To change units of a specific activity, open tracker screen and click on the “Gear” icon at the top right. Here, you can switch between Imperial and Metric.

   

To sync your logs go to More section from the bottom bar and click on Account Settings. Here you can click on Sync My Logs button to safely refresh your data. After click on Sync My Logs button it can take a while to refresh your logs. You can continue logging after cat animation disappeared.

     

To edit any profile, go to Cubs section from the bottom bar and click on the profile icon. Here, you can edit profile details, change default units of measurements for that specific profile (this would be the parent for all units, but you can also change units individually based on activity from tracker screens), edit day time and night times for charts and delete a profile (at the bottom).

     

Go to the Cubs tab, and click on the profile photo to access your child’s birthday and name settings.

      

To change/cancel your subscriptions please follow the steps below.

iOS
Settings > Account Settings (Apple ID, iCloud, Media & Purchases) > Subscriptions > Cubtale

We recommend keeping your Cubtale App accurate so that you can generate your doctor's report as you need. Your report will include, your summarized routine care data, growth metrics based on WHO guidelines, vaccinations and milestones.

Your reports can be found under Journals > Doctor's Report

You can download your logs by going to Journals > All Log Data. All logs will be exported in .csv formats.

Exporting as a PDF for Android: 

Go to the Journals section then tap on the Doctor’s Report. Choose your preferred unit and open the PDF. In the last step, you can find the menu on the right top corner and download your data as a PDF file.

         

Exporting as a PDF for IOS: 
Go to the Journals section then tap on the Doctor’s Report. Choose your preferred unit and open the PDF. In the last step, you can find the menu on the left bottom corner and download your data as a PDF file.

Exporting as a CSV for Android:
Go to the Journals section then tap on the All Log Data. You will see your data as a CSV file and you can share via different mediums.

   

Exporting as a CSV for IOS:

Go to the Journals section then tap on the All Log Data. You will see your data as a CSV file and you can share via different mediums.

If you'd like to delete your profile, you can go to your profile settings page and scroll to the bottom to delete your profile. You have an option to either delete the profile and all its records, or to simply hide the profile and keep the records.

You can delete your account by going to the icon at the right corner of your bottom tab "More" and go to account. You can choose to deactivate your account from here.

You can add reminders from the tracker screen of each Cub. Simply go to the tracker screen of the activity you want to add the reminder to, and click on the “Bell” icon at the top right. For reminders, you can either choose to have a recurring reminder or an exact date/time reminder.

Please make sure your phone's notifications are turned on for Cubtale, to receive reminder notifications.

iOS
You can go to your phone's settings, choose Cubtale App, go to “Notifications” and “Allow Notifications”

   

Android
You can go to your phone settings, choose Notifications & status bar. You will see your application notification list. Select Cubtale and turn it on/off.


            

You can add notes to your log from the “Add Note” button in the tracker screen. This feature is also available for manual entries (at the below box in manual entry screen).

You can also see, edit and delete your note from the tracker screen or by clicking on the log.

      

Average comparison chart helps you compare your daily averages. You can view totals for the last 24 hours and averages for last 3 and 7 days when you swipe your tracker screen. Additionally you can also check the last 14 and 30 days when you click on the charts icon on the top right corner, and scroll to the average comparison chart.

You also have the option to compare breastfeed with bottle and pump entries.

 

 

Can't find what you're looking for? Send us an email.