Below are some frequently asked questions. If you cannot find the answer you are looking for, please email us at firstname.lastname@example.org and we will get back to you as soon as possible.
How can I change the units of my tracker?
i.e. imperial (oz, lbs) to metrics (ml, kg)
Click profile icon in your cubs page, and scroll to the bottom of the profile settings page. You can switch from imperial to metrics, and all units across your trackers will change to your preferred unit type.
Can I change units of a specific activity?
Yes! You can change units of amount trackers like Bottle, Height, Weight, Pump and Temperature. To change units of a specific activity, open tracker screen and click on the “Gear” icon at the top right. Here, you can switch between Imperial and Metric.
How can I add another caregiver?
The person you want to add should:
1) Go to More (at the bottom right of the app) > Caregiver Code > Share or Copy, and send it to you.
Once you receive their code you should:
2) Go to the Profile (you want to add the secondary account to) > Family > Add Family
Once the owner of the secondary account closes and reopens the app, if they haven't created a profile yet, they will see an invitation at the bottom of the welcome screen.
If they created another profile previously, the new profile will be added next to the other one automatically.
Please note that only primary account owners can add Caregivers. If you do not see the "Add Family" button this will mean that you are not the primary account owner, and that you'll need to contact the person who first created the profile.
How can I edit or delete a profile?
To edit any profile, go to Cubs section from the bottom bar and click on the profile icon. Here, you can edit profile details, change default units of measurements for that specific profile (this would be the parent for all units, but you can also change units individually based on activity from tracker screens), edit day time and night times for charts and delete a profile (at the bottom).
How can I send a report to my doctor?
We recommend keeping your Cubtale App accurate so that you can generate your doctor's report as you need. Your report will include, your summarized routine care data, growth metrics based on WHO guidelines, vaccinations and milestones.
Your reports can be found under Journals > Doctor's Report
I'd like to download my logs?
You can download your logs by going to Journals > All Log Data. All logs will be exported in .csv formats.
How can I delete my profile?
If you'd like to delete your profile, you can go to your profile settings page and scroll to the bottom to delete your profile. You have an option to either delete the profile and all its records, or to simply hide the profile and keep the records.
How can I delete my account?
You can delete your account by going to the icon at the right corner of your bottom tab "More" and go to account. You can choose to deactivate your account from here.
How can I turn on notifications?
(iOS) You can go to your phone's settings, choose Cubtale App, go to “Notifications” and “Allow Notifications”
Can I add notes to my logs?
You can add notes to your log from the “Add Note” button in the tracker screen. This feature is also available for manual entries (at the below box in manual entry screen).
You can also see, edit and delete your note from the tracker screen or by clicking on the log.
Can't find what you're looking for? Send us an email.