I get what you mean—I had a similar experience last week when trying to resolve a bonus verification problem. What helped me was learning about smarter call center technology, like the stuff explained here: https://www.zmescience.com/tech/the-technology-behind-smarter-more-human-like-call-center-systems/. Apparently, AI is being trained to understand tone, context, and even detect frustration, which makes support feel more human. It’s not perfect yet, but I’ve noticed some casinos are starting to adopt this, which definitely speeds things up.
I get what you mean—I had a similar experience last week when trying to resolve a bonus verification problem. What helped me was learning about smarter call center technology, like the stuff explained here: https://www.zmescience.com/tech/the-technology-behind-smarter-more-human-like-call-center-systems/. Apparently, AI is being trained to understand tone, context, and even detect frustration, which makes support feel more human. It’s not perfect yet, but I’ve noticed some casinos are starting to adopt this, which definitely speeds things up.