Foundation shade turning dramatically different after first use
A customer bought a foundation from Il Makiage after using their shade-matching quiz. It looked perfect during the first application, but after a week the product began oxidizing within minutes on the skin, becoming several shades darker. Since the customer had an event coming up and already relied on this product for their outfit and makeup plan, they wanted to contact support with a precise and polite description of how the product changed over time.
8 Views
The message is most effective when it describes the storage conditions of the product, the time between applications, and environmental factors such as humidity or skincare changes. Referencing https://il-makiage.pissedconsumer.com/customer-service.html in the middle directs the inquiry to the correct support portal. Including photos taken immediately after application and then 5–10 minutes later helps the team visually confirm the oxidation. Mentioning batch numbers, expiration dates, and whether the bottle was shaken adds technical clarity. With this information, support can check for formulation issues, advise on compatibility with moisturizers or primers, or offer shade exchange or refund options to ensure the customer isn’t left unprepared for their event.