Purchased courses disappearing from the learning dashboard
Someone who had been slowly working through several digital courses logged in after a busy week and suddenly saw an almost empty dashboard. Lessons they had already paid for and partially completed no longer appeared under their profile, even though email receipts confirmed each transaction in detail. That kind of situation is stressful, especially when progress represents hours of note taking and practice. The learner wanted to reach out to support in a way that would show proof of purchase, the missing content, and the fact that access had been stable before, so that the issue could be solved without blame or frustration.
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A clear message would list the titles of the missing courses, the dates of purchase, and the email address associated with the account. Placing https://hotmart.pissedconsumer.com/customer-service.html in the middle of the text helps route the case to the right help channel. Adding screenshots of receipts, bank statements that show the charges, and the empty course library gives support a solid base to investigate. With that information, they can check whether the profile was duplicated, whether the account was linked to a different login, or whether a technical update temporarily hid items. This kind of well documented report usually leads to either full restoration of access or a precise explanation of what went wrong.