Getting started with your Cubs

Yes, we understand that sometimes you need multiple devices for the same activity tracking, simply because you'd like to keep your devices in different locations. Pairing two devices into the same tracker and same profile is certainly possible.

Cubs require a Wi-Fi connection. If Wi-Fi is unavailable, your Cub can store your 5 most recent logs and sync them to the app once Wi-Fi is available again.

Yes! Cubs can store up to 5 of your most recent logs in memory and sync them to the app once your Wi-Fi is back.

To sync your logs, long-press the center button to open the memory screen, where you’ll see your most recent entries. Press the center button again to sync your saved logs to the app.

To start the setup and pairing process, go to your Cubs screen, click on the 3 dots on the top right of your Cubs screen and then click Pair. See detailed instructions here

To get a better view of how to pair your Cubs we have a 2 minute pairing video. 

Having issues? See here if we have a solution for you!

No problem: A few quick checks:

1. Turn on Bluetooth on your phone — Make sure Bluetooth is enabled on your phone.
2. Check your Wi-Fi — Make sure your phone is connected to Wi-Fi and has internet access.
3. Use a 2.4 GHz network — Cub devices can’t connect to 5 GHz-only networks.
4. Move closer to your router — Keep your phone and device near the router during setup.
5. Reset your Cub — To reset your device, press all 3 buttons on your device simultaneously, then go to Unpair/Reset. This ensures your device ready for pairing.
6. Restart your router — If it still won’t connect, restart your Wi-Fi router.
7. Reach out to Cubtale team — Still having issues? Email us at info@cubtale.com and we will get back to you in 2 business days. 

Cub devices can be used interchangeably with the exception of the Breastfeeding Cub. Breastfeeding Cub has a Right/Left switch so only the Breastfeeding Cub can be paired into the Breastfeeding tracker in the app.

A fully charged Cub device can last for 3-4 months without recharging. Breastfeeding Cub may require charging once a month as it is used more frequent. 

1. Battery empty— charge it for at least 30 minutes before trying again.

2. Battery protection after long storage — a fully depleted device may need to charge for a while before any light appears.
If you haven't used your Cubs for 2-3 years, and haven't activated the batteries in between, it is also possible that the batteries need replacement. 

3. Device isn’t charging — check that the charging connection is fully inserted and clean.

4. Defective device — unfortunately every once in a while we come across these cases. Please send us an email with your orderid (Amazon or Cubtale.com) and we will ship you a replacement.

Cubtale app has a paid premium plan, however Cub owners get 3 months of premium for free. All you need to do is to pair your Cub and it will automatically add 3 months to your account.

Unfortunately every once in a while we come across these cases. Please send us an email with your orderid (Amazon or Cubtale.com) and we will ship you a replacement.

Press all three buttons on your Cub at the same time to open your Cub’s configurations mode. From here, you can customize activity settings, check your Wi-Fi connection, unpair/reset your Cub, and update its software.

Press all three buttons on your Cub at the same time to open your Cub’s configurations mode. From here, you can customize activity settings, check your Wi-Fi connection, unpair/reset your Cub, and update its software.