Política de reembolso

 

Last Updated: September 9, 2026

This Purchases, Shipping, Returns & Refunds Policy applies to purchases made from Cubtale, including physical products, digital products, subscriptions, and other purchases made directly through Cubtale.

Purchases made through third-party platforms such as the Apple App Store or Google Play may also be subject to the applicable platform’s payment, cancellation, and refund policies.

Physical Product Shipping

Where We Ship

Cubtale currently ships physical products to addresses within the United States.

This shipping limitation applies only to physical-product orders and does not necessarily affect the availability of the Cubtale app or other digital services outside the United States.

Shipping Cost

Standard shipping is currently free for eligible U.S. orders unless otherwise stated at checkout or on the applicable product page.

Any applicable expedited shipping charges or other delivery fees will be displayed before you complete your purchase.

Processing and Delivery

Unless otherwise stated on the product page, most in-stock orders are expected to arrive within approximately 2–5 business days after shipment.

Delivery dates are estimates and are not guaranteed.

Orders may occasionally be delayed because of circumstances outside Cubtale’s reasonable control, including:

• carrier delays;

• weather;

• holidays;

• supply-chain disruptions;

• unusually high order volume;

• incorrect or incomplete shipping information.

For pre-orders, backordered products, or products with a future shipping date, the expected shipping timeframe will be displayed on the applicable product page when available.

If we cannot ship within the timeframe stated at purchase, or within 30 days if no shipment timeframe was stated, we will notify you and provide the option to agree to a delay or cancel for a full, prompt refund of the unshipped merchandise. Where required, we will obtain your consent to the delay or cancel and refund the affected order.

Address Changes

Please review your shipping address carefully before submitting an order.

If you notice an error, contact us at info@cubtale.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an order can be modified once it has entered fulfillment or has been shipped.

Cubtale is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost, contact us at info@cubtale.com and we will help investigate the shipment with the carrier.

Physical Product Returns

We want you to be happy with your Cubtale purchase.

To return an eligible physical product, contact us within 30 days of delivery. We will provide instructions and the deadline for sending the product back.

Return Condition

To be eligible for a standard return, the product should be:

• in like-new condition;

• returned with its original packaging where applicable;

• complete with any accessories or components originally included.

For health, hygiene, sanitary, food-contact, or consumable products, including products such as breast milk storage bags or colostrum collection products, we may only accept returns if the product is unused and unopened, unless the product is damaged or defective.

Items specifically identified as final sale are not eligible for return except where required by law.

Starting a Return

To request a return, email: info@cubtale.com

Please include your:

• order number;

• product name;

• reason for the return.

For eligible U.S. returns, Cubtale will provide return instructions and a prepaid return shipping label.

Please do not send products back without first contacting us.

Physical Product Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

For standard returns that are not related to a defective, damaged, or incorrect product, a $15 restocking fee may be deducted from the refund.

The restocking fee does not apply when Cubtale determines that:

• the product arrived damaged;

• the product is defective;

• you received the wrong product;

• return is required because of an error by Cubtale.

Original expedited shipping charges, if any, are generally not refundable unless required by law or the return resulted from an error by Cubtale.

After a refund is issued, your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Damaged, Defective, or Incorrect Products

If your order arrives visibly damaged, please contact us within 48 hours of delivery whenever possible.

Please include:

• your order number;

• a description of the issue;

• photographs of the product and packaging if relevant.

Depending on the circumstances, Cubtale may provide:

• a replacement;

• a refund;

• another appropriate resolution.

The 48-hour notification period is intended to help us investigate damage that occurred during shipping. It does not eliminate any rights you may have regarding product defects that become apparent later.

If you discover a defect after the initial delivery period, contact us at info@cubtale.com.

Exchanges and Replacements

Where appropriate, Cubtale may offer a replacement instead of a refund for a damaged, defective, or incorrect product.

Availability of replacement products may vary.

If a replacement is unavailable, we may issue a refund where appropriate.

Digital Purchases and Subscriptions

Cubtale offers digital products and services that may include:

• recurring subscriptions;

• premium access;

• lifetime access;

• trials;

• promotional offers;

• other digital features.

Digital purchases are not subject to the physical-product return rules described above.

The applicable price, billing frequency, trial period, and renewal terms will be displayed before purchase.

Apple App Store Purchases

If you purchase a Cubtale subscription or digital product through the Apple App Store, Apple processes the payment.

Cancellation and refund requests for Apple-billed purchases are generally handled through Apple and are subject to Apple’s applicable policies.

You can manage or cancel an Apple subscription through your Apple subscription settings.

Deleting the Cubtale app or deleting your Cubtale account does not automatically cancel an Apple subscription.

Google Play Purchases

If you purchase a Cubtale subscription or digital product through Google Play, Google processes the payment.

Cancellation and refund requests for Google Play purchases are subject to Google Play’s applicable policies and refund process.

You can manage or cancel a Google Play subscription through your Google Play subscription settings.

Deleting the Cubtale app or deleting your Cubtale account does not automatically cancel a Google Play subscription.

Digital Purchases Made Directly From Cubtale

If you purchase a subscription, lifetime plan, or other digital product directly through Cubtale’s website or online store, your payment may be processed by Shopify or another payment provider acting on our behalf.

Unless otherwise stated at the time of purchase or required by applicable law, payments for digital products that have already been activated or made available are generally non-refundable.

If you believe you were:

• charged incorrectly;

• charged more than once;

• charged after properly cancelling;

• unable to access a digital purchase you paid for;

please contact info@cubtale.com so we can investigate.

Subscription Cancellation

Recurring subscriptions automatically renew according to the billing period disclosed when you subscribe unless cancelled before renewal.

You can cancel a subscription through the platform through which you purchased it. For subscriptions purchased directly through Cubtale’s website, use the cancellation link in your subscription confirmation email. If you cannot find the email or access the link, contact info@cubtale.com for assistance.

Cancellation stops future renewals. It does not normally result in a refund for a subscription period that has already begun unless:

• the applicable platform’s refund policy permits it;

• applicable law requires a refund.

After cancellation, you may generally continue using paid features through the end of the period you already paid for.

Free Trials

If a subscription includes a free trial, the length of the trial and the price that will apply afterward will be disclosed when you subscribe.

Unless you cancel before the end of the trial period, the subscription may automatically convert to a paid subscription and your selected payment method may be charged.

The method for cancelling depends on where you purchased the subscription.

Lifetime Digital Purchases

Cubtale may offer digital access described as Lifetime, Lifetime Premium, or similar wording.

Unless otherwise stated at purchase, a lifetime digital purchase:

• is a one-time purchase rather than an automatically renewing subscription;

• applies to the purchasing Cubtale account;

• provides access to the digital features included in the applicable offer;

• does not automatically include physical Cubtale products or separately priced future products and services.

Refund requests for lifetime digital purchases made through Apple or Google are governed by the applicable platform’s refund policies.

Promotional Codes and Discounts

Promotional codes, discounts, and special offers may be subject to additional conditions displayed with the applicable promotion.

Unless otherwise stated:

• promotional offers cannot be combined;

• discounts cannot be redeemed for cash;

• expired promotions will not be applied retroactively.

If a refund is approved for a discounted purchase, the refund will be based on the amount actually paid.

Gift Cards

If Cubtale offers gift cards, gift cards are generally non-refundable and cannot be redeemed for cash except where required by law.

Additional conditions may be provided at the time of purchase.

Mandatory Consumer Rights

Nothing in this Policy limits any warranty, refund, cancellation, return, or other consumer right that cannot legally be waived or restricted under applicable law.

Where applicable law provides greater protection than this Policy, the applicable legal requirement will control.

Contact Us

For questions about an order, shipping, return, refund, subscription, or digital purchase, contact: info@cubtale.com.

Please include your order number or the email address associated with your Cubtale account when applicable.